北森云计算服务等级协议(SLA)
2026-04-21
法律条款
北森人才管理服务等级协议(SLA)
致客户:XX
SLA(Service Level Addendum,以下简称为“本协议”)为北森云计算有限公司(以下简称为“本公司”)以及你方或你方所代表的法人、其他组织(以下简称为“你方”)就使用本公司服务的服务质量、系统安全和权益保障等方面达成的协议,你方开始使用本公司服务,即表示接受本协议对双方的约束。
1. 服务指标
1.1 服务可用性

意为北森软件云平台上所有用户每季度业务可用时间应为90天*24小时*60分钟*99.9%=129470 分钟,即存在最多129600-129470=130分钟的时间无法正常使用本公司的所有服务。
总体时长:按自然日计算的所有合同期限内的时长
故障时长:排除时长以外的服务中断时长
排除时长:有所计划的,提前24小时以上系统通知的服务中断,通常服务中断计划在非工作日或者工作日的22:00-07:00
1.2 数据安全性
1.2.1 数据持久性
不低于 99.9999%
数据持久性按服务周期统计,一个服务周期为一个自然月,如不满一个月按一个月计算。每1百万字节数据的存储,最多1个字节数据可能发生丢失。
1.2.2 数据可销毁性
合同终止,如果你方没有额外的数据保留诉求,则在商务流程终止时触发数据删除机制,并在法规规定或你我双方约定的时间内对数据进行删除。
1.2.3 数据可迁移性
提供通过OpenApi接口或产品功能页面的导出功能两种方式自主导出数据的能力。
1.2.4 数据知情权
你方对于数据、备份数据所在数据中心位置、数据备份数量具有知情权:
a) 目前北森主数据中心位于北京,灾备数据中心位于上海;主备数据中心距离超过1000公里,防止主备数据中心同时发生灾难导致业务中断或数据丢失。
b)数据每天全量备份,每15分钟增量备份,遵循两地三备份原则;备份数据保存六个月时间。
c)灾备数据中心每两小时从主数据中心同步一次数据,主数据中心出现故障时启用灾备中心的数据。
2. 服务规范
2.1 服务方式
提供400热线电话和系统内嵌在线客服两种服务支持方式,以远程方式为主。
2.2 服务时间

3. 服务补偿
在任一季度内,本公司服务没有达到第1.1节规定以上的可用时长,你方可以书面通知本公司,本公司提供服务使用时长的补偿,当个季度未达到上述可用时长的,未达标1小时补偿1天的产品服务使用时长,不足1小时的情况按1小时处理,最长补偿服务使用时长不超过30天或价值10万元的服务使用时长。
4. 免责条款
本协议不适用于以下原因所引起的服务中断或受阻:
(1) 自然灾害、战争、恐怖行为、暴动、政府行为等不可抗力引起的;
(2) 本公司在合理时间内对平台或相关设备进行正常、短时维护、升级所引起的;
(3) 你方维护不当或保密不当致使数据、口令、密码等丢失或泄漏所引起的;
(4) 因你方的疏忽或由你方授权的操作所引起的。
(5) 其他非本公司原因所引起的。
Beisen Talent Management Service Level Agreement (SLA)
To customers: [Client Name]
SLA(Service Level Addendum, Hereinafter referred to as the "Agreement") is an agreement reached between Beisen Cloud Computing Co., LTD. (hereinafter referred to as the "Company") and you or the legal person or other organization represented by you (hereinafter referred to as the "You") regarding the service quality, system security, and rights and interests protection of the services provided by the Company. Your use of the Company's services signifies your acceptance of the terms of this Agreement, which shall be binding on both parties.
1. Service Indicators
1.1 Service Availability
It means that the business availability time of all users on the Beisen Software Cloud Platform should be 90 days *24 hours *60 minutes *99.9%=129470 minutes per quarter, so there is a maximum of 129600-129470=130 minutes during which the Company's services may not be available.
Total Time: the duration of all contract period calculated in calendar days
Downtime: the duration of service interruption excluding the Exclusion Time.
Exclusion Time: Planned service interruptions notified at least 24 hours in advance, typically scheduled during non-working hours or between 22:00 and 07:00 on working days
1.2 Data Security
1.2.1 Data Durability
Not less than 99.9999%.
Data durability is calculated on a per-service cycle basis, with one service cycle being one calendar month. If less than a month, it is counted as one month. For every 1 million bytes of data stored, a maximum of 1 byte may be lost.
1.2.2 Data Destructibility
Upon contract termination, if you have no additional data retention requirements, the data deletion mechanism will be triggered at the end of the business process, and the data will be deleted within the time frame stipulated by regulations or agreed upon by both parties.
1.2.3 Data Migratability
The ability to export data autonomously through OpenApi interfaces or export functions on the product page.
1.2.4 Right to Data Information
You have the right to know the location of the data and backup data, as well as the number of data backups:
a) The primary data center is currently located in Beijing, and the backup and disaster recovery center is located in Shanghai; the distance between the primary and backup data centers exceeds 1,000 kilometers to prevent simultaneous disasters at both centers, which could cause business interruption or data loss.
b) Data is fully backed up daily and incrementally backed up every 15 minutes, following the principle of two locations and three backups; and backup data is retained for six months.
c) The backup and disaster recovery data center synchronizes data from the primary data center every two hours, and data from the disaster recovery center is activated in the event of a primary data center failure.
2. Service Specifications
2.1 Service Methods
Provide two kinds of support methods: 400- hotline and system embedded online customer service, which are mainly in remote way.
2.2 Service Hours

3. Service Compensation
Within any quarter, if the Company's services do not meet the availability time specified in Section 1.1, you can notify the Company in writing, then the Company will provide compensation for the service usage time. For each hour of unavailability in that quarter, one day of product service usage will be compensated. Any duration less than one hour will be counted as one hour, with the maximum compensation not exceeding 30 days or service usage worth RMB 100,000.
4. Exclusion Clause
This Agreement does not apply to service interruptions or obstructions caused by the following reasons:
(1) Natural disasters, war, terrorism, riots, government actions, or other force majeure events;
(2) Normal, short-term maintenance or upgrades of the platform or related equipment by the Company within a reasonable time ;
(3) Data, passwords, or other credentials lost or leaked due to improper maintenance or confidentiality by you;
(4) Negligence or authorized operations caused by you.
(5) Other causes not attributable to the Company.
2026-04-21
法律条款
北森人才管理服务等级协议(SLA)
致客户:XX
SLA(Service Level Addendum,以下简称为“本协议”)为北森云计算有限公司(以下简称为“本公司”)以及你方或你方所代表的法人、其他组织(以下简称为“你方”)就使用本公司服务的服务质量、系统安全和权益保障等方面达成的协议,你方开始使用本公司服务,即表示接受本协议对双方的约束。
1. 服务指标
1.1 服务可用性

意为北森软件云平台上所有用户每季度业务可用时间应为90天*24小时*60分钟*99.9%=129470 分钟,即存在最多129600-129470=130分钟的时间无法正常使用本公司的所有服务。
总体时长:按自然日计算的所有合同期限内的时长
故障时长:排除时长以外的服务中断时长
排除时长:有所计划的,提前24小时以上系统通知的服务中断,通常服务中断计划在非工作日或者工作日的22:00-07:00
1.2 数据安全性
1.2.1 数据持久性
不低于 99.9999%
数据持久性按服务周期统计,一个服务周期为一个自然月,如不满一个月按一个月计算。每1百万字节数据的存储,最多1个字节数据可能发生丢失。
1.2.2 数据可销毁性
合同终止,如果你方没有额外的数据保留诉求,则在商务流程终止时触发数据删除机制,并在法规规定或你我双方约定的时间内对数据进行删除。
1.2.3 数据可迁移性
提供通过OpenApi接口或产品功能页面的导出功能两种方式自主导出数据的能力。
1.2.4 数据知情权
你方对于数据、备份数据所在数据中心位置、数据备份数量具有知情权:
a) 目前北森主数据中心位于北京,灾备数据中心位于上海;主备数据中心距离超过1000公里,防止主备数据中心同时发生灾难导致业务中断或数据丢失。
b)数据每天全量备份,每15分钟增量备份,遵循两地三备份原则;备份数据保存六个月时间。
c)灾备数据中心每两小时从主数据中心同步一次数据,主数据中心出现故障时启用灾备中心的数据。
2. 服务规范
2.1 服务方式
提供400热线电话和系统内嵌在线客服两种服务支持方式,以远程方式为主。
2.2 服务时间

3. 服务补偿
在任一季度内,本公司服务没有达到第1.1节规定以上的可用时长,你方可以书面通知本公司,本公司提供服务使用时长的补偿,当个季度未达到上述可用时长的,未达标1小时补偿1天的产品服务使用时长,不足1小时的情况按1小时处理,最长补偿服务使用时长不超过30天或价值10万元的服务使用时长。
4. 免责条款
本协议不适用于以下原因所引起的服务中断或受阻:
(1) 自然灾害、战争、恐怖行为、暴动、政府行为等不可抗力引起的;
(2) 本公司在合理时间内对平台或相关设备进行正常、短时维护、升级所引起的;
(3) 你方维护不当或保密不当致使数据、口令、密码等丢失或泄漏所引起的;
(4) 因你方的疏忽或由你方授权的操作所引起的。
(5) 其他非本公司原因所引起的。
Beisen Talent Management Service Level Agreement (SLA)
To customers: [Client Name]
SLA(Service Level Addendum, Hereinafter referred to as the "Agreement") is an agreement reached between Beisen Cloud Computing Co., LTD. (hereinafter referred to as the "Company") and you or the legal person or other organization represented by you (hereinafter referred to as the "You") regarding the service quality, system security, and rights and interests protection of the services provided by the Company. Your use of the Company's services signifies your acceptance of the terms of this Agreement, which shall be binding on both parties.
1. Service Indicators
1.1 Service Availability
It means that the business availability time of all users on the Beisen Software Cloud Platform should be 90 days *24 hours *60 minutes *99.9%=129470 minutes per quarter, so there is a maximum of 129600-129470=130 minutes during which the Company's services may not be available.
Total Time: the duration of all contract period calculated in calendar days
Downtime: the duration of service interruption excluding the Exclusion Time.
Exclusion Time: Planned service interruptions notified at least 24 hours in advance, typically scheduled during non-working hours or between 22:00 and 07:00 on working days
1.2 Data Security
1.2.1 Data Durability
Not less than 99.9999%.
Data durability is calculated on a per-service cycle basis, with one service cycle being one calendar month. If less than a month, it is counted as one month. For every 1 million bytes of data stored, a maximum of 1 byte may be lost.
1.2.2 Data Destructibility
Upon contract termination, if you have no additional data retention requirements, the data deletion mechanism will be triggered at the end of the business process, and the data will be deleted within the time frame stipulated by regulations or agreed upon by both parties.
1.2.3 Data Migratability
The ability to export data autonomously through OpenApi interfaces or export functions on the product page.
1.2.4 Right to Data Information
You have the right to know the location of the data and backup data, as well as the number of data backups:
a) The primary data center is currently located in Beijing, and the backup and disaster recovery center is located in Shanghai; the distance between the primary and backup data centers exceeds 1,000 kilometers to prevent simultaneous disasters at both centers, which could cause business interruption or data loss.
b) Data is fully backed up daily and incrementally backed up every 15 minutes, following the principle of two locations and three backups; and backup data is retained for six months.
c) The backup and disaster recovery data center synchronizes data from the primary data center every two hours, and data from the disaster recovery center is activated in the event of a primary data center failure.
2. Service Specifications
2.1 Service Methods
Provide two kinds of support methods: 400- hotline and system embedded online customer service, which are mainly in remote way.
2.2 Service Hours

3. Service Compensation
Within any quarter, if the Company's services do not meet the availability time specified in Section 1.1, you can notify the Company in writing, then the Company will provide compensation for the service usage time. For each hour of unavailability in that quarter, one day of product service usage will be compensated. Any duration less than one hour will be counted as one hour, with the maximum compensation not exceeding 30 days or service usage worth RMB 100,000.
4. Exclusion Clause
This Agreement does not apply to service interruptions or obstructions caused by the following reasons:
(1) Natural disasters, war, terrorism, riots, government actions, or other force majeure events;
(2) Normal, short-term maintenance or upgrades of the platform or related equipment by the Company within a reasonable time ;
(3) Data, passwords, or other credentials lost or leaked due to improper maintenance or confidentiality by you;
(4) Negligence or authorized operations caused by you.
(5) Other causes not attributable to the Company.
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